Customer Feedback

Complaint Procedure

VF Services aim to provide an efficient service to our customers. If you have a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely response to the best of our ability.

Every India Visa Application Centre operated by VF Services (UK) Ltd. maintains a Complaints Register for the benefit of applicants. The Supervisor of the Visa Application Centre shall provide access to the Register on demand.

Alternatively, you can e-mail us your complaint at customerrelations@vfshelpline.com , or mail in a note to us at VF Services (UK) Ltd. No. 5 60-62 Wilton road, Victoria, London, SW1V 1DE.

You can also register your complaint with our customer relations cell by calling on 02078113976, Monday to Friday between 0900hrs - 1300hrs & 1400hrs - 1700hrs, except for public holidays.

In all cases please provide your name, address and telephone number, a clear description of your complaint and as much detail of names, dates, places and other background as possible.

We will take your complaint seriously, and will try to provide a full reply within 5 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress.

In the unlikely event that you are not satisfied with our response, you can escalate your complaint to the High commission of India. The complaint must be addressed to India House, Aldwych, London WC2B 4NA.