Complaint Procedure
VF Services aim to provide an efficient service to our customers. If you have a
complaint, we would like to know about it as soon as possible. We shall
acknowledge promptly and ensure a comprehensive and timely response to the best
of our ability.
Every India Visa Application Centre operated by VF Services (UK) Ltd. maintains
a Complaints Register for the benefit of applicants. The Supervisor of the Visa
Application Centre shall provide access to the Register on demand.
A separate email ID for Customer Relations (Hayes) has been developed with an
aim to reduce the turn around time & to be able to give an immediate
response to all the queries regarding postal applications.
With effect from the 23
rd of May, 2011
all queries, complaints
& feedback regarding postal applications or walk in
applications submitted at Hayes can be emailed to (
info.inhayes@vfshelpline.com) or
you can write to us at -
India Visa Application Centre, 1-3,
Canalside, Uxbridge Road, Hayes , Middlesex , UB4 0JN.
To ensure that we give you a thorough update on the progress of your postal
application, we would request you to provide the following details:
 |
Royal Mail reference number & date of delivery |
|
Documents enclosed
|
|
Number of applications enclosed |
|
Contact Details (Mobile/ Landline Number) |
|
Passport Number/ Full Name as displayed on passport
|
|
Mode of Payment (Postal Order or receipt enclosed for online payment) |
All other queries, complaints & feedback apart from postal application
queries or applications submitted at Hayes should be sent to (
customerrelations@vfshelpline.com)
or you can write to us at the address mentioned below:
INDIA VISA APPLICATION CENTRE,
CUSTOMER RELATIONS DEPARTMENT,
No. 60-62 Wilton Road,
Victoria, London SW1V 1DE.
You can register your complaint with our customer relation cell by calling on
02078113976, Monday to Friday between 0900hrs - 1300hrs & 1400hrs - 1700hrs except for public holidays. In all cases please provide your name, address and telephone number, a clear description of your complaint.
We will take your complaint seriously, and will try to provide a full reply
within 5 working days. If we cannot give you a full reply within this time we
will tell you when we expect to do so and keep you up to date with progress.
In the unlikely event that you are not satisfied with our response, you can
escalate your complaint to the High commission of India. The complaint must be
addressed to
India House, Aldwych, London WC2B 4NA
