Customer Feedback
Complaint Procedure

VF Services aim to provide an efficient service to our customers. If you have a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely response to the best of our ability.

Every India Visa Application Centre operated by VF Services (UK) Ltd. maintains a Complaints Register for the benefit of applicants. The Supervisor of the Visa Application Centre shall provide access to the Register on demand.

A separate email ID for Customer Relations (West London) has been developed with an aim to reduce the turn around time & to be able to give an immediate response to all the queries regarding postal applications.

With effect from the 23rd of May, 2011 all queries, complaints & feedback regarding postal applications or walk in applications submitted at West London can be emailed to (info.inhayes@vfshelpline.com) or you can write to us  at - India Visa Application Centre, The Vista Centre, First Floor – Part A Block, 50 Salisbury Road, Hounslow TW4 6JQ

To ensure that we give you a thorough update on the progress of your postal application, we would request you to provide the following details:

Royal Mail reference number & date of delivery
Documents enclosed
Number of applications enclosed
Contact Details (Mobile/ Landline Number)
Passport Number/ Full Name as displayed on passport
Mode of Payment (Postal Order or receipt enclosed for online payment)

All other queries, complaints & feedback apart from postal application queries or applications submitted at West London should be sent to (customerrelations@vfshelpline.com) or you can write to us at the address mentioned below:

INDIA VISA APPLICATION CENTRE,
CUSTOMER RELATIONS DEPARTMENT,
The Vista Centre
First Floor – Part A Block
50 Salisbury Road
Hounslow
TW4 6JQ
You can register your complaint with our customer relation cell by calling on +442030516926, Monday to Friday between 0900hrs - 1700hrs except for public holidays. In all cases please provide your name, address and telephone number, a clear description of your complaint.

We will take your complaint seriously, and will try to provide a full reply within 5 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress.

In the unlikely event that you are not satisfied with our response, you can escalate your complaint to the High commission of India. The complaint must be addressed to India House, Aldwych, London WC2B 4NA