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India Visa Application Center Terms and Conditions
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Service Provider
The India Visa Application Center is a service provided by VF Services
(UK) Limited ("VFS"). Our corporate head office is at 05 Lower Belgrave
Street, Victoria, London SW1W 0NR, United Kingdom.
Application of These Terms
These terms and conditions govern your use of the services of the
India Visa Application Center and all visa applications you make.
Each applicant for a visa hereby accepts and confirms that, prior
to submitting a visa application, they have read, understood and
agreed to be bound by, without limitation or qualification, all
of these terms and conditions. No employee of VFS has any authority
whatsoever to change, amend, amplify or withdraw any or all of these
terms and conditions without prior written approval from VFS.
No Cancellation Rights
Once you have submitted your application you will be taken to have
agreed that we may immediately commence processing you application
and providing any services. As a result you will not have any right
to cancel under The Consumer Protection (Distance Selling) Regulations
2000. This is because, under Regulation 13(1)(a), you lose your
right to cancel if you agree that we can start providing the services
within the cancellation period.
The Visa Application Service
Scope
The India Visa Application Center of VFS is the outsourced partner
of the High Commission of India ("HCI") in the United Kingdom. In
this capacity, the India Visa Application Center is responsible
for scheduling appointments, receipt of visa applications for travel
to India and visa fees, submission of applications at the High Commission
in London and Consulate General of India ("CGI") in Birmingham and
Edinburgh, collecting the processed passports from the HCI/CGI,
and returning passports back to applicants.
Acceptance and Rejection of Applications
The assessment of visa applications is carried out by the High Commission
of India or its Consulates, and the grant or refusal of India visas
is at their sole discretion. The High Commission of India and the
CGI reserve the right to ask for further documentation and information
from the applicant, and to refuse any visa application. The applicant
must supply such further documents and information if they wish
their application to continue to be considered.
Fees
Fees stated are only valid on the day that they are quoted or provided
by us. If you decide to make your application on a later date, the
fees may change.
All costs of returning passports, visas and documents to you are
included in the final total fee based on information provided by
you and the delivery methods selected by you.
All fees must be received in full under the available payment options
as cleared funds for the application to be processed. If fees are
paid by cheque (or other negotiable instrument) then the payment
will not be considered to have been received until such cheque or
negotiable instrument has cleared. Fees are not refundable, and
in particular fees are payable whether or not a visa is ultimately
granted.
General Obligation
VFS will process all visa applications with reasonable care and
skill and in accordance with all procedures prescribed by the Indian
High Commission from time to time.
Applicant's Responsibility
It is the responsibility of all applicants to complete all applications
forms truthfully, to provide correct and accurate information and
documentation, to ensure that they have a valid passport, and on
receipt of visa to check the validity of the visa issued to ensure
that it covers the period of stay requested, the number or entries
required, and that it is valid for the purpose of trip.
Processing Times
The processing times for visas are estimates only. These are based
on information and experience of the Indian High Commission and
Consulates.
The processing of your application is subject to the procedures
and timescales of the Indian High Commission and Consulates, over
which we have no control.
Advertising Material
Advertising material may be included along with passports or other
documents when they are returned to the applicant. If you do not
wish to receive any such advertising material, you should notify
VFS in advance at the time of submission of your visa application.
Please note that all advertising material accompanying the relevant
documents is provided by VFS, and does not have the endorsement
of the Indian Government.
Changes to Procedures and Fees
The procedures and fees of the Indian High Commission and Consulates
for the processing of visas and related services are outside the
control of VFS and subject to change without prior notice. VFS does
not accept responsibility for any changes in procedures or fees
and reserves the right to pass on any increased fees.
Accepted Liability
Refund of Visa Application Fee
If VFS is in breach of contract or negligent in relation to any visa
application submitted, resulting in the visa not being granted or
loss of applicants passport with valid visas, in each case, wherein
the applicant has to apply for a new passport or cannot travel to
India at the times stated by the applicant in his/her visa application,
then VFS will refund to the applicant the amount of the visa application
fee only.
Loss or damage to passports and other travel documents
VFS takes every reasonable precaution while handling an applicant's
passport & documents, and if due to any breach of contract or negligence
on the part of VFS, the applicant's submitted passport or documents
are lost or damaged beyond a useable condition, then VFS will pay
to the applicant the amount of the fees charged by the government
of the applicant's home country, for the replacement of the lost or
damaged passport or other documents through their normal replacement
procedure, and VFS will assist the applicant with the same within
its capacity. Such payments will be made by VFS to the applicant on
the presentation of the payment receipt issued by the government of
their respective home country for the replacement of such lost or
damaged passport or documents.
Disclaimer
Except for the refund or reimbursements of fees as stated in
the section above, VFS excludes its liability in connection with
any visa applications, including liability in or under contract,
negligence, tort, statute or otherwise howsoever, and including
liability for any delay or failure of VFS in handling or processing
visa applications, loss of or delay to passports and other documents,
delays involving the High Commission of India or the CGI, and rejections
of visa applications for any reason.
And for the avoidance of doubt:-
No Liability for Incorrect Information
VFS shall have no liability for loss, delays or non-issuance of
any application arising from or in connection with (to include but
not restricted to) incomplete application forms, incorrectly or
falsely completed application forms, and inaccurate or incomplete
supporting documentation.
No Liability for Events Not In Our Control
VFS shall not be considered to be in breach of contract or negligent
or otherwise liable in any way for any delay or failure of any application
or loss, damage or delay to any passport or other documents due
to accident, theft, natural calamities (act of god) or any other
reason outside the control of, and not arising out of a wilful default
of, VFS, or for the loss or damage to any passport or other document
after it has been handed over to the applicant.
No Liability for Postal and Courier Service
VFS shall have no liability for any delays, or for loss of or damage
to any visa application, passport or other documents, caused by,
or occurring whilst any application, passport or document is in
the possession of, any third party postal or courier service, including
transportation of visa applications, passport or other documents
between VFS and the High Commission or a Consulate and when being
returned by VFS to the applicant.
No Liability for Assessment of Visa Applications
VFS is not involved in the process of assessment of visa applications,
or their grant or refusal, and shall not be liable or responsible
for any delay by the High Commission of India or the CGI in assessing,
granting or refusing any visa application or for the grant or rejection
of any visa application.
No Liability for Wasted Costs and Expenses
VFS shall have no liability to any visa applicant, or any other
person relying on or benefiting from any visa application, for any
commitment, cost or expenditure incurred in reliance on or anticipation
of receiving an Indian visa, whether within a particular timescale
or at all, including but not limited to air travel, hotel, and other
travel and accommodation arrangements, and any other arrangements
made.
VFS recommends that you do not purchase tickets or make bookings
which cannot be cancelled prior to the issuance of a visa, except
where it is a specific requirement stated as part of the visa application,
in which case open tickets should be obtained.
General Exclusion of Loss and Damage
VFS shall have no liability to any visa applicant, or any other
person relying on or benefiting from any visa application, for any
direct, indirect, punitive, incidental, special, consequential damages
or any damages whatsoever due to delay, misplacement, loss or damage
of applications, passports and other documents other than stated
above.
VFS shall have no liability to any visa applicant or any other person
relying on or benefiting from any visa application for any loss
of profit, revenue, or contract, or business, profession, or other
occupation as a result of loss or damage of visa application, passport
or documents.
General
Changes to these terms
VFS, in its sole discretion, may change, amend, cancel or withdraw
any or all of these terms and conditions at any time without any
prior notice.
Applicable Law
These terms and conditions and any visa applications shall be governed
and construed in accordance with the laws of the United Kingdom.
Any claims or disputes arising in relation to the services provided
by VFS to the applicant shall be subject to the exclusive jurisdiction
of the courts in the United Kingdom.
Complaints
Please address any complaints to the complaints department at 5
Lower Belgrave Street, London, SW1W 0NR by post
Premium Rate Help Line Service
While every effort has been made to ensure that the information provided
on the premium services is accurate and up-to-date.In relation to the India
Visa Information Service, VF Services (UK) Limited assume no responsibility
for and give no guarantees, undertakings or warranties concerning the accuracy,
completeness or up-to-date nature of the information provided and limits its
liability to refund of the call charges. VF Services (UK) Limited excludes all
other liability it may have in relation to any advice or information given through
the India Visa Information Services, including for breach of contract or negligence.
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